Microsoft Reliability Service (MRS) can be thought of as a hosted business intelligence service for the
IT community. Nonintrusive techniques are used to collect reliability data from target servers in custom
environments; this information is then sent to Microsoft for analysis (an option also will be provided for
customers to run the entire service within their environments). Results are presented through an
intuitive, secure, Web-based interface that enables users to view reliability trends over groups of
servers and drill down on individual servers for a more detailed view. With these capabilities, IT
professionals can better understand the unique causes of downtime in their environments and identify
the proper corrective actions.
How MRS Works
Users of the service install the MRS client on a single workstation or server in their environment. No
agent is required on the servers for which availability data is to be collected. The MRS client collects
reliability data from the event logs on a customer-defined set of servers at regular intervals and
transmits the data to Microsoft over the Internet. Servers at Microsoft store and analyze the data,
presenting the results through an intuitive, Web-based interface. MRS data also is used by Microsoft to
gain a deeper and broader understanding of customer issues, leading to new innovations that will
further improve the customer’s ability to maximize the reliability of their Windows-based solutions.
MRS Reporting Capabilities
MRS provides powerful reporting capabilities that enable IT professionals to understand overall server
availability trends, identify problem areas and analyze the causes of downtime. Graphical reports show
server availability over user-specified intervals. Results can be grouped by a broad variety of criteria,
including server characteristics, user-specified groups and reason for reboot. In addition, for Windows
Server 2003 systems that enable Shutdown Event Tracker data, this information can be used to group
report results. When issues are identified, IT professionals can use MRS to focus on specific servers to
better understand the causes of downtime—including SET System State Data.
No comments:
Post a Comment